Operations Executive

Instaspaces Realtech Private Limited · Gurugram

Pay₹15,000–17,000a month, as listed

WhereGurugramHaryana

TypeFull time

Posted3 Nov6 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list44 named

Data quality checksCustomer records maintenanceKnowledge managementRecord-keepingEmail communicationInbound customer enquiry call handlingAutomationPhone communicationDigital register maintenanceClient detail updatesWorkflow managementOperations coordinationData quality assuranceClient enquiry handlingInternal team coordination for query resolutionCross-departmental liaisonBack office processingDatabasesSystem maintenanceStakeholder coordinationContinuous improvementData quality monitoringClient servicesQuality improvementCustomer relationship managementTechnical writingClient status updatesSystems & applications supportOperational excellence initiativesClient communication skillsAI-driven automationDocument change managementStatus reportingInternal team coordination for issue resolutionInternal communicationProcess managementClient educationDocumentation reviewDeadline trackingClient liaisonTeam coordinationProgress trackingClient interaction via phone callsCustomer data entry

About this job

Key Responsibilities

Client KYC Support

Assist clients in completing their KYC process accurately and within the required timelines.
Guide clients through each step of the KYC process and resolve any difficulties they face. 2. Client Communication & Assistance
Provide support to clients through phone calls, WhatsApp chats, and other communication channels.
Respond to client queries promptly and ensure a smooth KYC experience.

KYC Follow-ups & Reminders

Send timely reminders to clients who have not completed their KYC process through WhatsApp or email.
Follow up regularly on pending KYC cases to ensure timely completion.

Internal Team Coordination

Resolve KYC-related queries raised by internal teams.
Provide real-time updates on KYC status and progress whenever required.
Coordinate with relevant departments to resolve process-related issues.

Process Improvement & Automation

Identify repetitive manual tasks and develop ways to simplify them through automation.
Explore and implement AI-based solutions to improve productivity, accuracy, and operational efficiency.
Continuously identify opportunities to improve the overall KYC workflow.

KYC Data Management

Maintain accurate and up-to-date internal KYC records and databases.
Regularly update KYC status, pending cases, completed cases, and other relevant information.
Ensure data accuracy and consistency across internal systems.

KYC Knowledge Document Management

Review and update KYC knowledge documents, process guidelines, and SOPs regularly.
Ensure that the latest process updates, requirements, and instructions are documented and communicated to the team.

MIDAP Central System Management

Maintain and manage the MIDAP Central System.
Ensure that relevant data and records are updated accurately and regularly.
Monitor system-related issues and coordinate with the concerned team for timely resolution.

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits

Food provided

Health insurance

Provident Fund

Application Question(s)

What is your current location?

How soon can you join?

If experienced then, what is your current/last drawn salary?

Work Location: In person

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