Front Office Assistant

Job Summary

Zivanta Banquet is looking for a well-presented, confident, and customer-oriented Front Office Executive to manage front desk operations and ensure a warm, professional welcome for guests, clients, and visitors. The candidate will be responsible for handling guest inquiries, calls, visitor coordination, and administrative support while maintaining high standards of hospitality and customer service.

Key Responsibilities

Welcome and greet guests, clients, and visitors professionally.

Handle incoming calls, inquiries, and guest requests efficiently.

Manage guest appointments, meeting schedules, and visitor records.

Coordinate with the Sales, Operations, Banquet, and Administration teams.

Provide information regarding banquet facilities, events, bookings, and services.

Assist guests with queries, complaints, and service-related concerns.

Maintain front desk records, registers, and daily reports.

Ensure the reception area remains clean, organised, and presentable.

Support event-day guest coordination and ensure smooth communication between departments.

Maintain professional hospitality standards and ensure a positive guest experience.

Required Skills & Qualifications

Excellent communication and interpersonal skills.

Pleasant personality with a professional and presentable appearance.

Good command of English and Hindi.

Basic computer knowledge (MS Office, Excel, email).

Strong coordination and multitasking abilities.

Customer-handling and problem-solving skills.

Ability to work in a hospitality and banquet environment.

Smart, punctual, responsible, and detail-oriented.

Pay

₹25,000.00 - ₹30,000.00 per month

Work Location

In person