Accounts Executive - Receivables (ARO)

Job Title Executive/Senior Executive – Finance \& Accounts (Accounts Receivable – Regional) Function Finance Reports To

Manager – Accounts \& Finance Location Regional Offices Travel Required 25% þ 50% 75%

About DHL Blue Dart Express India

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview

The Senior Executive – Accounts Receivable is responsible for managing customer collections, receivable reconciliations and outstanding follow-ups at the regional level, ensuring adherence to centralized Accounts Receivable processes, credit policies and collection timelines while supporting business continuity and cash flow management.

Job Purpose

To ensure timely collection of customer dues, accurate receivable accounting and effective coordination with branches, customers and centralized finance teams, thereby improving cash flow, reducing overdue receivables and maintaining strong customer relationships.

Key Roles \& Responsibilities

Accounts Receivable \& Collections

• Monitor customer outstanding balances across the assigned region.
• Follow up with customers to ensure timely collection of outstanding payments.
• Coordinate with branches and Sales teams to resolve collection-related issues.
• Support achievement of collection targets and reduction of overdue receivables.

Customer Account Management

• Act as the primary regional point of contact for customer payment and receivable-related queries.
• Resolve customer disputes relating to invoices, payments and account balances in coordination with relevant stakeholders.
• Maintain effective working relationships with customers to facilitate timely collections.
• Ensure timely communication regarding outstanding receivables and payment commitments.

Receivable Reconciliation

• Perform customer account reconciliations and ensure timely closure of unreconciled items.
• Investigate payment differences, short payments, debit notes and credit adjustments.
• Coordinate with centralized Finance teams for reconciliation and accounting adjustments.
• Maintain accurate customer receivable records and supporting documentation.

Compliance \& Documentation

• Ensure adherence to organizational policies, SOPs and internal financial controls.
• Maintain complete and accurate documentation supporting receivable transactions.
• Support statutory, internal and external audit requirements.
• Ensure compliance with company credit policies and financial governance standards.

Regional Stakeholder Support

• Work closely with Branch Operations, Sales, Customer Service and Finance teams to improve collection effectiveness.
• Support regional business teams in resolving customer billing and receivable-related concerns.
• Coordinate with centralized Accounts Receivable teams to ensure timely closure of outstanding issues.

Audit \& Month-End Support

• Support month-end closing activities relating to receivables.
• Assist with customer account confirmations, ageing analysis and reconciliation activities.
• Provide required reports and documentation during internal and statutory audits.

Process Discipline \& Continuous Improvement

• Identify opportunities to improve collection efficiency and receivable processes.
• Support implementation of standardized Order-to-Cash processes across the region.
• Improve turnaround time for reconciliation, dispute resolution and collection activities.
• Promote process discipline, accuracy and continuous improvement across receivable operations.

Qualifications \& Experience

Education

* B.Com (Mandatory)

• MBA / M.Com preferred

Experience

• 2–4 years of experience in Accounts Receivable, Order-to-Cash (O2C), Credit Control or Finance Operations.
• Experience in customer collections, receivable reconciliations and financial reporting will be preferred.

Skills \& Capabilities

Technical Skills