Chat Support Specialist

Role: Chat Support Specialist.

Location: Viman Nagar, Pune

Shift: Night Shift (7 PM – 4 AM)

Work Mode: Work From Office Only (No Cab Services)

Experience: 1+ Year

Working Days : Saturday - Sunday working (Rotational Week Offs)

Job Overview

We are hiring Chat Support Specialists with strong communication and problem-solving skills to handle customer chats, order-related queries, and backend operations. This is an excellent opportunity for fresh graduates or candidates with up to 1 year of experience in chat/email or e-commerce support roles.

Key Responsibilities

Respond to customer queries via chat and email in a polite, professional manner.

Process and update order details in internal systems accurately.

Handle customer complaints and resolve order or delivery issues.

Coordinate with internal teams like logistics or vendor management.

Maintain service quality and meet defined performance metrics.

Requirements

Communication Skills

Excellent written and verbal English communication.

Strong grammar, clarity, and typing accuracy (30–35 WPM preferred).

Customer Service Orientation

Patient, empathetic, and solution-focused.

Able to handle difficult customer situations calmly and professionally.

Technical Skills

Comfortable using chat tools, email systems, and CRMs.

Basic computer knowledge and multitasking ability.

Teamwork \& Flexibility

Works well in a team environment.

Education

HSC Or Any Graduate

B.Com, BBA, BA, BCA, or equivalent.

Preferred Background

Good English and communication skills.

Or candidates with up to 1 year of experience in

Chat / Email Support (Non-Voice BPO)

Order Processing / E-commerce Backend Support.