Front Office Executive cum Admin

Position Overview Job Title: Insurance Office Administrator Organization: Askusnext global solutions private limited The Office administrator runs the day-to-day administration of the insurance office — policy documentation, customer coordination, POSP portal operations, and staff attendance. Key Responsibilities Policy & Documentation • Prepare, verify and file policy documents (motor, health, life) and loan documents • Follow up on policy renewals and premium due dates with customers • Maintain physical and digital filing for policies, claims, KYC documents • Enter and update customer and policy data on the InsuranceDekho POSP portal • Track commission statements and reconcile payouts • Raise and follow up on claim intimations with the insurer Customer Coordination • Handle inbound customer calls/WhatsApp queries on policy status, claims, renewals • Coordinate with field agents for document collection and signatures Staff & Office Administration • Maintain daily attendance records and leave tracking for office/field staff • Manage office supplies, petty cash and vendor payments • Schedule meetings, maintain staff records and basic HR documentation • Prepare weekly/monthly reports on policies issued, renewals pending, and attendance for the founder Required Qualifications & Skills • Any graduate (Commerce/Business preferred); insurance or finance background is a plus • 1–3 years of office administration or back-office experience; insurance/loans industry experience preferred • Comfortable with MS Excel/Google Sheets, WhatsApp Business, and basic data entry • Good spoken and written Tamil and English; local travel-area familiarity (Coimbatore/Karamadai) helpful • Organized, detail-oriented, able to independently track renewals, attendance and payments • Basic understanding of insurance products and POSP/IRDAI norms is an advantage (can be trained on the job)