Front Office Associate

Job Description – Front Office Associate (FOA)

Merlis Hotels, Coimbatore – A Luxury 5-Star Hotel

Hiring Front Office Department

Position

Front Office Associate (FOA)

Department

Front Office

Location

Merlis Hotels, Coimbatore

Reports To

Front Office Manager / Assistant Front Office Manager

Job Summary

The Front Office Associate is responsible for delivering warm, professional, and efficient guest services while ensuring a seamless guest experience throughout the guest journey, from arrival to departure.

Key Responsibilities

Welcome guests warmly and ensure a smooth check-in and check-out process.

Handle guest enquiries, requests, complaints, and feedback professionally.

Manage room reservations, guest registration, and billing procedures.

Coordinate with Housekeeping, F&B, and other departments to ensure guest satisfaction.

Maintain accurate guest records and update information in the hotel PMS.

Handle telephone calls, emails, and guest correspondence efficiently.

Promote hotel facilities, services, and available room categories.

Ensure proper cashiering, billing, and settlement procedures.

Maintain professional grooming, personal hygiene, and service standards.

Follow hotel policies, SOPs, and guest confidentiality guidelines.

Candidate Requirements

Diploma or Degree in Hotel Management or an equivalent qualification.

1–3 years of experience in Front Office operations, preferably in a 4-star or 5-star hotel.

Good communication and interpersonal skills.

Knowledge of hotel PMS and reservation systems.

Strong guest-handling and problem-solving abilities.

Fluency in English; knowledge of Tamil is preferred.

Pleasant personality with a customer-focused approach.

Key Competencies

Guest Relations & Customer Service

Communication Skills

Problem-Solving

Teamwork & Coordination

Attention to Detail

Professional Grooming

Pay

₹18,000.00 - ₹24,000.00 per month

Benefits

Flexible schedule

Food provided

Life insurance

Provident Fund

Work Location

In person