IN
Customer Success Associate - B2B
Infosec Ventures · Gurugram
Pay₹30,000–55,000a month, as listed
WhereGurugramHaryana
TypeFull time
Posted6 Nov2 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list36 named
Master's degree – Engineering or TechnologyCustomer communicationCustomer complaint handlingEconometricsCustomer relationship buildingClient onboardingStatisticsBachelor's degree – StatisticsSpreadsheetsStakeholder liaisonEngineeringClient enquiry handlingProviding information to customersAfter-sales issue resolutionM.EngHandling dissatisfied clientsMaster's degreeBachelor's degree in engineeringStakeholder coordinationClient servicesCustomer relationship managementMaster's degree – StatisticsChurn preventionData analyticsProduct demosClient retention strategyB.E.Product demonstrationsMicrosoft Excel advanced functionsProductivity softwareClient communication skillsBachelor's degree – Information SystemsAccount managementClient educationClient liaisonProduct presentation delivery
About this job
- Role
- Customer Success Associate - B2B
- Employment Mode
- 5 days, Work from office
- Location
- Gurgaon, Sector-18
Requirements
Candidates having exposure to the Cybersecurity industry will be preferred not mandatory.
Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.
Roles
- Developing and managing client portfolios.
- Analyzing customer data to improve customer experience.
- Hold product demonstrations for customers & improve onboarding processes.
- Mediate between clients and the organization to achieve end goals.
- Handling and resolving customer requests and complaints.
- Minimize customer churn to increase customer retention.
- Job Type
- Full-time
- Pay
- ₹30,000.00 - ₹55,000.00 per month
Benefits
Provident Fund
Application Question(s)
What's your current location? Are you open for the relocation?
What's your current salary?
Notice period in-days?
- Work Location
- In person
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