Customer Relationship Executive (CRE)-males only

Job Description for Customer Relationship Executive Department: Operations Reporting To: Operations Head Job Summary: We are seeking a well-presented and customer-focused Customer Relationship Executive (CRE) to manage client interactions and deliver an exceptional service experience. The ideal candidate will act as the first point of contact for customers, ensuring smooth communication, service coordination, and a premium customer experience aligned with luxury automotive standards. Responsibilities:  Act as the primary point of contact for customers visiting or contacting the workshop.  Handle customer inquiries, service bookings, and follow-ups efficiently.  Maintain strong relationships with premium and high-value clients.  Coordinate with the Operations Head and service team for smooth workflow and timely delivery.  Ensure excellent customer experience from vehicle drop-off to delivery.  Keep customers updated regarding service status, timelines, and costs.  Manage CRM systems and customer data records accurately.  Handle customer feedback, complaints, and escalations professionally.  Support in upselling services and AMC packages where applicable.  Maintain proper documentation and filing of customer queries.  Ensure adherence to brand standards, grooming, and communication etiquette. Skills and Qualifications:  Graduate, post graduate in any discipline.  Excellent communication and interpersonal skills.  Presentable personality with a professional and polished appearance.  Strong customer handling and problem-solving ability.  Basic understanding of automobile service processes.  Proficiency in MS Office and CRM software  Ability to work in a fast-paced, high-expectation environment. Work Environment expectations:  Graduate, post graduate in any discipline.  Customer-first attitude with high attention to detail  Flexibility in working hours based on operational requirements. Preferred candidate profile:  Passion for luxury automobile and customer service excellence.  Positive attitude with a professional approach.  Ability to handle high-end clients with confidence and etiquettes. Age : Experience : 25 years onwards More than 5 years of experience in customer service / hospitality / automobile industry preferred.( Experience with luxury brands or premium clientele will be an added advantage). salary depends on interview & experience : Monthly Salary increment from starting month based on performance : location- lower Parel, Mumbai, Maharashtra 400013. Working Hours : 09:00 A.M. – 6:30 P.M. (Monday to Saturday) Sunday fixed off. NOTE : 1) Candidate must present original educational and work experience certificate during the interview process along with the government approved original documents like Aadhar Card, Pan Card, driving license.

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Pay

₹50,000.00 - ₹70,000.00 per month

Benefits

Provident Fund

Work Location

In person