Guest Relationship Executive (GRE)

Job Description – Guest Relationship Executive (GRE)

Industry

Real Estate / Property Development

Experience

0–2 Years

Location

Mumbai / Navi Mumbai

Qualification

Graduate (Any Stream)

Role Overview

We are looking for a Guest Relationship Executive (GRE) to manage customer interactions, provide excellent customer service and ensure a smooth experience for clients throughout their property-buying journey.

Key Responsibilities

Welcome and attend to customers visiting the site office or sales office.

Handle incoming customer enquiries and provide project-related information.

Coordinate site visits, property tours and customer appointments.

Maintain customer databases and update enquiry details in CRM.

Follow up with prospective buyers and assist the sales team.

Manage customer queries, feedback and complaints professionally.

Coordinate with the sales, marketing and CRM teams.

Ensure a positive customer experience during site visits and project presentations.

Maintain daily visitor records and prepare enquiry reports.

Assist in customer engagement activities and project events.

Required Skills

Excellent communication and interpersonal skills.

Good customer-handling and coordination abilities.

Presentable personality with a professional attitude.

Basic knowledge of MS Excel and CRM.

Ability to manage multiple customer enquiries.

Strong follow-up and relationship-building skills.

Candidate Requirements

Freshers and candidates with 0–2 years of experience can apply.

Experience in hospitality, front office, customer service, retail or real estate is preferred.

Graduates from any stream are welcome to apply.