Customer Service Executive

Job Title

Customer Service Executive

Department

Customer Service

Job Type

Full-Time

Experience

2-3 Years

Industry

Logistics / Freight Forwarding

Job Summary

We are looking for a proactive, customer-oriented, and detail-focused Customer Service Executive to join our Logistics Customer Service Department. The candidate will be responsible for handling customer enquiries, coordinating with internal operations teams, providing shipment updates, resolving customer queries, and ensuring smooth communication throughout the shipment process.

The ideal candidate should have good communication skills, a customer-focused approach, and basic knowledge of logistics and freight forwarding operations.

Key Responsibilities

• Handle customer enquiries related to air and sea import/export shipments.
• Communicate with customers regarding shipment status, schedules, and delivery updates.
• Coordinate with internal operations, documentation, and sales teams to ensure smooth shipment handling.
• Provide timely shipment tracking updates and follow up on pending shipments.
• Respond to customer emails, calls, and queries professionally.
• Coordinate with overseas agents, shipping lines, airlines, transporters, and vendors whenever required.
• Share pre-alerts, arrival notices, and shipment-related updates with customers.
• Follow up on pending documents and information required from customers.
• Handle customer complaints, resolve issues, and provide appropriate solutions.
• Maintain regular communication with customers to ensure customer satisfaction.
• Prepare and maintain customer communication records and shipment status reports.
• Ensure timely follow-ups and maintain good customer relationships.

Required Skills \& Qualifications

• Graduate in any discipline; logistics or supply chain management qualification is preferred.
• 2-3 years of experience in customer service, preferably in logistics or freight forwarding.
• Basic knowledge of air freight and sea freight import/export procedures.
• Good verbal and written communication skills in English.
• Proficiency in MS Excel, Word, and Outlook.
• Good email drafting and professional communication skills.
• Strong coordination, problem-solving, and follow-up skills.
• Ability to handle multiple customer enquiries and tasks simultaneously.
• Customer-focused attitude with attention to detail.

Preferred Candidate Profile

• Candidates with experience in freight forwarding, shipping, or logistics customer service will be preferred.
• Should be confident in communicating with domestic and international customers.
• Must be proactive in following up and providing timely updates.
• Should have a positive attitude and the ability to work effectively in a team.

What We Offer

• Opportunity to work in the international logistics and freight forwarding industry.
• Professional learning and career growth opportunities.
• Supportive and collaborative work environment.

Pay

₹25,000.00 - ₹30,000.00 per month

Benefits

• Provident Fund

Work Location

In person