Technical Customer Support Executive

We are seeking one Technical Customer Support Executive in our global delivery team. The position is for Ahmedabad residents only. This is a work from office position at our office at Ahmedabad in UK work-shift time.

Responsibilities

• Reproduce, document, and escalate technical issues to the development team.
• Creating bug reports with proper reproduction steps, logs, and screenshots.
• Manage multiple customer tickets while meeting SLA timelines.
• Use SQL for validating customer data.
• Prepare knowledge base articles, FAQs, and user documentation.
• Working in UK shifts and handling European clients.

Skills \& Experience

• Excellent verbal and written English communication skills.
• Experience in providing technical support via calls, emails, chat, and ticketing systems.
• Strong understanding of web and mobile applications and common troubleshooting techniques.
• Ability to identify, analyze, and resolve customer issues efficiently.
• Experience with ticketing/helpdesk tools (Freshdesk, Zendesk, Jira Service Management, Zoho Desk, etc.).
• Basic understanding of HTML, CSS, APIs, JSON, and browser developer tools for troubleshooting.
• Knowledge of DNS, domains, hosting, SSL certificates, and basic networking concepts.
• Ability to reproduce, document, and escalate technical issues to the development team.
• Experience in creating bug reports with proper reproduction steps, logs, and screenshots.
• Good understanding of software development lifecycle (SDLC) and release management.
• Strong problem-solving skills with a customer-first approach.
• Experience supporting SaaS, Web, or Mobile Applications.
• Experience with CRM platforms (HubSpot, Salesforce, Zoho CRM).
• Knowledge of Firebase or mobile application logs.
• Familiarity with Linux/Unix commands for basic troubleshooting.

Pay

₹30,000.00 - ₹35,000.00 per month

Benefits

• Flexible schedule
• Provident Fund

Work Location

In person