Receptionist cum Office Admin Assistant

Job Description: Receptionist cum Admin Assistant Organization: Santhwana Counseling and Healing Center Role: Receptionist cum Admin Assistant About the RoleWe are looking for a warm, organized, and empathetic Receptionist cum Admin Assistant to join our team at Santhwana Counseling and Healing Center . In this role, you will be the first point of contact for our clients, creating a welcoming, safe, and confidential environment. You will play a vital role in managing daily front-office operations, scheduling, and ensuring seamless communication between clients and our counselors. Key Responsibilities Client Reception & Hospitality: Welcome clients and visitors warmly, ensuring they feel comfortable and secure upon arrival, while maintaining utmost confidentiality and a calming atmosphere. Inquiry Management: Respond promptly and empathetically to incoming phone calls, emails, and walk-in inquiries regarding counseling services and appointments. Appointment Scheduling: Coordinate and fix appointments for clients, ensuring proper scheduling slots with respective counselors without overlaps. Counselor & Client Coordination: Act as a bridge of communication between clients and counselors to ensure smooth daily schedules and timely updates. Client Follow-ups: Conduct regular follow-up calls or messages with clients regarding their appointments and ongoing care as guided. CRM & Records Maintenance: Maintain accurate and up-to-date daily activity records, client details, and schedules using CRM software and administrative logs. General Administration: Handle day-to-day front office and administrative tasks to keep the healing center organized and running efficiently. Candidate Requirements Education & Skills: Good communication skills with a pleasant and professional demeanor. Basic computer knowledge (MS Office / CRM tools) is preferred. Personal Traits: High level of empathy, patience, discretion, and confidentiality, given the nature of a counseling and healing environment.