VM
Front Desk Executive
Vmedica Multi Speciality Clinics · Gurugram
Pay₹15,000–25,000a month, as listed
WhereGurugramHaryana
TypeFull time
Posted2 Nov6 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list57 named
Customer records maintenanceRecord-keepingComputer operationCustomer complaint handlingEmail communicationInbound customer enquiry call handlingClinical record keepingElectronic health records managementPhone communicationDigital register maintenancePayment processingCustomer appointment bookingClient detail updatesComputer literacyOperations coordinationSpreadsheetsElectronic health record updatesPatient appointment coordinationGreeting customersClient enquiry handlingInbound voiceEnglishBack office processingFront-of-house coordinationLocal languageHandling dissatisfied clientsAdministrative experiencePayment collectionBachelor's degreeClient servicesPatient flow managementScheduling for multiple individualsElectronic health record systemsHealth record trackingCustomer issue escalationMulti-line telephone consoleTelephone systemsMulti-line phone systemsProductivity softwarePatient orientationHandling patient queriesClean workspace maintenancePatient record updatingHindiPatient registrationManaging patient recordsVisit schedulingProfessional phone etiquetteMedical appointment creationBillingClient liaisonTeam coordinationOffice phone managementMedical administrationReception managementFront office managementCustomer data entry
About this job
- Pay
- ₹15,000.00 - ₹25,000.00 per month
Job description
The Front Desk Executive is responsible for ensuring smooth clinic operations by greeting patients, managing appointments, handling patient registrations, processing payments, and maintaining a welcoming environment. They act as the vital link between patients & doctors.
Key Responsibilities
Patient Registration & Check-in: Greet patients, register new patients, check in/out, and verify personal information.
- Scheduling & Coordination
- Schedule, confirm, and reschedule appointments, including in-clinic and virtual consultations.
- Telephone & Inquiries
- Answer multi-line phone systems, handle emails, and address patient inquiries efficiently.
- Billing & Cash Management
- Process payments, manage billing software, and handle payments.
- Records Maintenance
- Maintain accurate Electronic Health Records (EHR) and update patient information.
- Clinic Maintenance
- Ensure the reception area, waiting lounge, and patient areas are clean, organized, and welcoming.
- Coordination
- Coordinate with doctors & staff to manage patient flow & reduce wait times.
- Patient Feedback
- Handle feedback and complaints professionally and escalate to the clinic manager when necessary.
Required Qualifications
- Education
- Graduate in any discipline.
- Experience
- 1–3 years of experience as front-desk executive, receptionist or similar roles in administration.
- Technical Skills
- Basic proficiency in Microsoft Office Suite (Word, Excel)
- Language Skills
- Proficiency in Hindi and English (spoken and written) is required
- Work Location
- In person
- Pay
- ₹15,000.00 - ₹25,000.00 per month
- Work Location
- In person
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