Senior Booking & Communications Officer

Location

Kacheripady, Kochi (In-Person)

Pay

₹18,000.00 - ₹24,000.00+ per month (Negotiable based on experience)

Application Email

aiswarya.vjmglobal@gmail.com

Job Summary

We are seeking an experienced, high-energy Senior Booking & Communications Officer to join our back-office healthcare staffing team in Kacheripady, Kochi. In this role, you will play a crucial operational role bridging our UK care home clients, internal office staff, and dedicated care professionals, alongside supporting essential HR and personnel management functions.

This position requires a minimum of 2 years of prior experience in customer support, CRM, or client relationship management, coupled with exceptional English communication skills. If you are a proactive professional looking to advance your career in international healthcare operations, we want to hear from you.

Key Responsibilities

Shift & Client Relationship Management

Oversee real-time shift allocations and monitor our digital scheduling platform during UK operational hours.

Efficiently match available UK care home shifts with qualified Healthcare Assistants (HCAs) and Nurses based on skills, availability, and client preferences.

Serve as a senior contact point for UK care home managers and staff, handling urgent booking requests, shift confirmations, last-minute cancellations, and rota adjustments with high professionalism.

Maintain positive, long-term working relationships with UK care home coordinators to anticipate and fulfill ongoing staffing requirements.

HR & Operational Support

Perform regular HR tasks, including candidate screening, structuring and conducting interviews, and maintaining personnel files.

Coordinate compliance, onboarding documentation, and staff record updates to ensure agency alignment with UK healthcare regulations.

Audit shift booking logs, staff attendance records, performance notes, and operational metrics.

Key Requirements & Qualifications

Experience

Minimum of 2 years of proven experience in customer support, CRM, client handling, or operational coordination.

Communication Skills: Exceptional, fluent spoken and written English with high confidence in handling client calls and clear written correspondence.

Tech Proficiency

Hands-on experience with CRM systems, scheduling tools, mobile management apps, and modern office platforms.

Flexibility

Comfortable working fixed shift schedules aligned with UK operational hours.

Work Type

In-person post at our Kochi office (Kacheripady).

Salary & Shift Timings

Mid Shift

12:30 PM – 9:30 PM (IST)

Night Shift

8:30 PM – 5:30 AM (IST)

Starting Salary

Starts at ₹18,000 per month and scales upward based on prior experience, skills, and selected shift.

What We Offer

Career Progression: Significant scope for advancement into leadership, senior operational roles, and team management as our healthcare agency network expands.

Comprehensive training on international healthcare staffing operations and digital compliance systems.

A supportive, dynamic, and professional workplace environment in central Kochi.

Pay

From ₹18,000.00 per month

Work Location

In person