SeniorAdministrator - Wireless Networking

Job Summary

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The Sr Administrator for Support \& Operations plays a crucial role in delivering advanced technical support and troubleshooting for LAN/WAN, Wireless WLAN (Cisco), and SDWAN solutions. This position is essential for ensuring customer satisfaction through effective incident resolution and implementing robust security measures. The role demands a proactive approach to managing complex technical issues and contributing to continuous improvement initiatives.

Key Responsibilities

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• Provide Advanced Technical Support By Troubleshooting Complex Incidents Related To Sdwan And Wireless Wlan Technologies, Ensuring Timely Resolution And Adherence To Quality Standards.

• Conduct Thorough Root Cause Analysis For Escalated Incidents, Implementing Effective Solutions To Mitigate Recurring Issues And Enhance System Reliability.

• Engage In Knowledge Management By Updating And Maintaining The Knowledge Base, And Training New Staff To Foster A Culture Of Continuous Learning And Improvement.

• Collaborate With Cross-Functional Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture.

• Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions And Re-Open Cases, While Actively Identifying And Addressing Potential Security Threats.

Skill Requirements

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• Solid Proficiency In Sdwan And Wireless Wlan (Cisco) Technologies.

• In-Depth Understanding Of Network Troubleshooting And Incident Management.

• Experience With Root Cause Analysis And Implementation Of Corrective Actions.

• Familiarity With Knowledge Management Practices And Training Methodologies.

Must Have Skill

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Software-Defined Networking Wide Area Network (SD-WAN),Cisco Unified Wireless Networking,Network LAN/WAN mgmt

Good to Have Skill

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Other Requirements

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• Optional But Valuable Certifications: Cisco Certified Network Associate (Ccna), Cisco Certified Network Professional (Ccnp) In Routing And Switching Or Wireless, And Itil Foundation Certification