SeniorAdministrator - IBM DB2 for z/OS

Job Summary

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The Senior DB2 Administrator is responsible for delivering advanced technical support and operational oversight in DB2 systems, with a focus on performance tuning and troubleshooting. This role plays a critical part in ensuring customer satisfaction through effective incident resolution, root cause analysis, and adherence to quality standards, ultimately contributing to the operational excellence of the organization.

Key Responsibilities

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• Provide Advanced Troubleshooting And Technical Support For Db2 Z/Os Systems, Performing Root Cause Analysis To Resolve Complex Incidents Efficiently And Effectively.

• Implement Performance Tuning Strategies For Db2 Databases, Optimizing System Performance And Ensuring High Availability In Line With Industry Best Practices.

• Manage And Update The Knowledge Base, Contributing To Documentation That Enhances Team Efficiency And Supports Ongoing Training Initiatives For New Analysts.

• Collaborate With Cross-Functional Support Teams To Address Complex Tickets, Ensuring Timely Resolution Within Agreed Slas And Maintaining A Robust Security Posture.

• Foster Positive Customer Experiences By Achieving High First Call Resolution Rates And Minimizing Case Reopens, While Proactively Addressing Potential Security Threats.

Skill Requirements

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• Advanced Proficiency In Db2 Systems \& Dba, With A Focus On Performance Tuning In Db2 Z/Os.

• Strong Analytical Skills For Troubleshooting Complex Technical Issues And Conducting Root Cause Analysis.

• Familiarity With Incident Management Processes And Slas In A Support Environment.

• Excellent Communication Skills To Effectively Interact With Stakeholders And Provide Training To Junior Team Members.

Must Have Skill

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IBM Workload Manager For Z/OS (WLM/SRM),IBM DB2 for z/OS

Good to Have Skill

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Other Requirements

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• Optional But Valuable Certifications: Ibm Certified Database Administrator Db2 Or Equivalent