Front Desk Manager

Job Description: Front Office Manager (FOM)

Company

Orion Group of Hotels

Job Location

Lucknow, Uttar Pradesh

Department

Front Office

Experience Required

7–10 Years

Industry

Hospitality / Hotel Industry

Job Summary

We are looking for an experienced and customer-focused Front Office Manager (FOM) to join our team at Orion Group of Hotels in Lucknow. The ideal candidate must have 7–10 years of experience in the hotel industry, with strong leadership, communication, and guest relationship management skills. The candidate will be responsible for managing front office operations, ensuring excellent guest satisfaction, and maintaining high standards of hospitality.

Key Responsibilities

• Oversee daily front office operations, including check-in, check-out, reservations, and guest services.
• Lead, train, and supervise front office staff to ensure smooth operations.
• Ensure excellent guest experiences and maintain high standards of customer service.
• Handle guest complaints, feedback, and special requests professionally.
• Coordinate with housekeeping, food and beverage, sales, and other departments.
• Monitor room availability, occupancy, and front office revenue.
• Manage billing, cashiering, guest accounts, and daily reports.
• Ensure compliance with hotel policies, SOPs, and service standards.
• Monitor guest satisfaction and implement service improvements.
• Prepare operational reports and support management in achieving hotel targets.

Required Qualifications \& Skills

• Minimum 7–10 years of experience in the hotel industry, preferably in front office operations.
• Previous experience in a Front Office Manager or senior front office leadership role is preferred.
• Degree or diploma in Hotel Management or Hospitality Management preferred.
• Strong leadership, team management, and problem-solving skills.
• Excellent verbal and written communication skills.
• Good knowledge of hotel PMS, reservation systems, and front office procedures.
• Strong guest handling and complaint resolution abilities.
• Professional appearance and a guest-oriented attitude.

What We Are Looking For

• A confident leader with excellent interpersonal skills.
• A professional who can manage front office operations independently.
• Someone committed to delivering exceptional guest satisfaction.
• A candidate who can work flexible shifts and handle operational challenges effectively.

How to Apply

Interested candidates with relevant hotel industry experience are invited to apply.

Pay

₹30,000.00 - ₹35,000.00 per month

Work Location

In person