Customer Support Executive

As a Customer Support Associate (CSA), you will serve as the first point of contact for our global customers, managing both voice and non-voice interactions. This role requires a balance of technical troubleshooting, effective communication, and customer engagement to ensure a seamless experience across all touchpoints. You will handle escalations, resolve complex queries, and maintain customer satisfaction through professional, empathetic, and solution-oriented support. Required Candidate Profile Experience: Minimum 2 years in Technical Support or Customer Service (Voice & Chat) within a BPO setup. Communication: Exceptional spoken and written English with clarity and professionalism. Flexibility: Willingness to work in rotational shifts and rotational week offs. Work Mode: Work From Office (WFO). Transport: No pick-up/drop facility; candidates must manage their own commute. Key Responsibilities

• Independently resolve customer issues via voice, email, and chat support.
• Provide outstanding technical support and customer service for international clients.
• Utilize Electronic Medical Records (EMR) systems for voice processing tasks (preferred).
• Troubleshoot and resolve customer issues efficiently using strong analytical and problem-solving skills.
• Manage cases end-to-end while adhering to defined SLAs and process guidelines.
• Maintain high standards of professionalism, courtesy, and accuracy in all customer communications.
• Ensure timely follow-ups and updates to customers until resolution.
• Collaborate with internal teams and escalate complex cases where necessary. Skills and Competencies
• Excellent verbal and written communication skills with a neutral accent(suitable for US customers).
• Strong product knowledge with quick learning ability.
• Analytical mindset with problem-solving and troubleshooting expertise.
• Detail-oriented with the ability to deliver accurate resolutions.
• Customer-first attitude with passion for service excellence.
• Ability to adapt to dynamic business requirements.
• Strong time management and multitasking capabilities.