Customer Care Executive
ODeX India Solutions Pvt. Ltd. · Mumbai
Pay₹2.4L–3La year, as listed
WhereMumbaiMaharashtra
TypeFull timeFreshers welcome
Posted9 NovYesterday, via SimplyHired
Kaam checked
Open to freshers: no experience asked for
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
No vehicle or licence needed
Skills they list19 named
Live chatCustomer complaint handlingEmail communicationMicrosoft OutlookCustomer complaint follow-up verificationPhone communicationComputer literacySpreadsheetsWriting skillsClient enquiry handlingEnglishLocal languageBachelor's degreeClient servicesHindiClient communication skillsComplaint resolution call handlingCommunication skillsClient interaction via phone calls
About this job
- Job Title
- Executive – Support
- Reporting to
- Team Leader
- Division/Department
- Support
- Location
- Vikhroli, Mumbai
- Experience
- Fresher or min 6 months
- Education
- Graduate
- Language
- English / Hindi
- Job Responsibilities
- -
- Handles the customer requests and complaints.
- Provide appropriate solutions and alternatives within the time limits.
- Follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Provide resolution with the basic knowledge and skill.
- Skills required
- -
Good communication skills
Knowledge of Microsoft Office
- Skills required
- - 1. Strong verbal and written communication skills.
- Proficiency in Microsoft Office applications (Excel, Word, Outlook, etc.).
- Ability to work in a 365-day operational support environment, including weekends and holidays.
- Willingness to work across different support processes (Email, Chat, Voice, and L1 Support) based on business requirements.
- The work schedule includes 6 working days in the first week, followed by 5 working days per week, with 2 rotational week-offs (No fixed weekly off)
- Pay
- ₹240,000.00 - ₹300,000.00 per year
Benefits
Health insurance
Leave encashment
Provident Fund
- Work Location
- In person
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