9T
Client Service & Operation Executive
9To5 · Delhi
Pay₹18,000–28,000a month, as listed
WhereDelhi
TypeFull time
Posted9 NovYesterday, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list39 named
Order fulfilment coordinationCustomer complaint handlingPeriodic MIS report preparationAfter-sales serviceGoogle SheetsOrder status updatesCustomer relationship buildingEmail communicationInbound customer enquiry call handlingCustomer returns handlingPhone communicationOperations coordinationWriting skillsClient enquiry handlingShipment tracking for distribution operationsBack office operationsInternal team coordination for query resolutionCross-departmental liaisonClient relationship developmentBack office processingRecords managementFreight shipment trackingStakeholder coordinationClient servicesCustomer relationship managementUpdating inventory recordsVendor communicationManagement information systemsProductivity softwareOrder issue resolutionClient communication skillsInternal team coordination for issue resolutionInternal communicationE-commerce organisation experienceCommunication skillsDeadline trackingClient liaisonTeam coordinationClient interaction via phone calls
About this job
- Company
- 9to5
- Location
- Okhla Phase 1, New Delhi
- Work Mode
- Work From Office (WFO)
- Salary
- ₹18,000 – ₹28,000 per month
- Experience
- 1–2 Years
About the Role
We are looking for a proactive and detail-oriented Client Service & Operations Executive to manage client communication, coordinate daily business operations, and ensure smooth order processing and timely deliveries.
Key Responsibilities
- Handle client queries through emails, WhatsApp, and phone calls.
- Manage order processing, tracking, dispatch, and delivery coordination.
- Coordinate with internal teams, vendors, warehouses, and logistics partners.
- Monitor shipments, handle RTO cases, and resolve delivery-related issues.
- Maintain operational trackers, inventory records, and MIS reports.
- Follow up on pending orders, client requirements, and vendor commitments.
- Ensure timely resolution of customer concerns and maintain strong client relationships.
- Support the smooth execution of daily business operations.
Requirements
- 1–2 years of experience in client servicing, customer support, or operations.
- Excellent verbal and written communication skills.
- Working knowledge of MS Excel and Google Sheets.
- Strong coordination, follow-up, and problem-solving abilities.
- Ability to multitask and manage deadlines effectively.
- Experience in e-commerce, logistics, or order management will be an added advantage.
- Pay
- ₹18,000.00 - ₹28,000.00 per month
- Work Location
- In person
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