Customer Relation Executive

Job Title

Customer Relationship Executive (CRE)

Location

Kochi, Kerala

Company

Guardian Angel Homecare

Salary

₹20000 -₹ 25000

Job Summary

Guardian Angel Homecare is seeking a proactive and customer-focused Customer Relationship Executive (CRE) to manage client interactions, handle enquiries, and ensure a smooth experience for patients and their families.

Key Responsibilities

Handle incoming enquiries and guide clients on available home healthcare services

Build and maintain strong relationships with clients and their families

Coordinate appointments, assessments, and healthcare services

Maintain accurate and up-to-date client records

Work closely with internal teams to ensure timely service delivery

Address client concerns and ensure high levels of satisfaction

Follow up with clients and support service continuity

Assist in documentation and service agreements

Monitor feedback and contribute to improving client experience

Requirements

Bachelor’s degree in any discipline

Minimum 2–5 years of experience in customer service or client relations

Strong communication and interpersonal skills

Fluency in Malayalam and English

Basic computer knowledge and organizational skills

Driving license preferred

Job Details

Job Type

Full-time, Permanent

Work Location

Kochi (In-person role)

Benefits

Health insurance

Provident Fund

Paid leave benefits

Supportive and professional work environment

How to Apply

Interested candidates can apply directly through Indeed for further consideration.

Job Types

Full-time, Permanent

Pay

₹20,000.00 - ₹25,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person