Front Desk Executive

Job Title

Front Desk Executive - Retrieve Health & Wellness, Ernakulam

Job Type

Full-time

Salary

Rs. 15,000/- Rs. 17,000/-

Job Description: Join our team at Retrieve Health & Wellness, where hospitality meets elegance in the heart of Ernakulam. We are seeking a dynamic Front Desk Executive to be the face of our boutique hotel, ensuring exceptional guest experiences from check-in to check-out.

Key Responsibilities

Guest Reception and Check-in/Check-out: Warmly welcome guests upon arrival, efficiently handle check-ins and check-outs, and provide accurate information about hotel services, amenities, and local attractions.

Customer Service Excellence: Anticipate guest needs and respond promptly and professionally to all inquiries and requests. Maintain a courteous and efficient approach to problem-solving to ensure guest satisfaction.

Reservation Management: Manage room reservations using our hotel management system, ensuring accuracy in bookings and cancellations. Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guests.

Communication Hub: Serve as a central point of communication between guests and hotel departments. Relay messages, coordinate special requests, and assist with additional services as needed.

Administrative Support: Perform administrative tasks such as handling phone calls, emails, and guest correspondence. Maintain records and files to ensure seamless operations.

Qualifications

Proven experience as a Front Desk Executive or similar role in the hospitality industry.

Exceptional customer service skills with a friendly and professional demeanor.

Strong communication and interpersonal skills.

Proficiency in MS Office and hotel management software.

Ability to multitask and work efficiently in a fast-paced environment.

Fluency in English and Malayalam; knowledge of additional languages is a plus.

Benefits

Competitive salary commensurate with experience.

Opportunities for career growth and development.

Pleasant working environment in a stylish boutique hotel.

Application Process: If you are passionate about hospitality and meet the above qualifications, we invite you to join our team. Please submit your resume and a cover letter outlining your suitability for the position to admin@retrieve-wellness.com. We look forward to welcoming the right candidate to our boutique hotel in Ernakulam.

Job Type

Full-time

Pay

₹15,000.00 - ₹17,000.00 per month

Ability to commute/relocate

Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education

Bachelor's (Preferred)

Experience

Front desk

1 year (Preferred)

total work

1 year (Preferred)

Work Location

In person