Customer Service Quality Analyst (int. bpo)

About the Opportunity A fast-growing international BPO leader operating across APAC and EMEA, we deliver premium customer experience solutions for global brands in fintech, e-commerce, and telecom. Our quality analysts ensure every customer interaction meets global CX standards—driving operational excellence through real-time feedback, process intelligence, and agent enablement. Role & Responsibilities Monitor, evaluate, and score live and recorded customer interactions against global quality s…