Front Office Associate

As a Front Desk Receptionist or Front Office Assistant, you will serve as the first point of contact for guests and play a crucial role in providing excellent customer service and ensuring the efficient operation of the front office. Your primary responsibility is to greet and assist guests, handle check-ins and check-outs, and provide information about hotel services and facilities. This position requires excellent communication skills, attention to detail, and the ability to handle various responsibilities efficiently while delivering exceptional customer service.

Key Responsibilities

Guest Greeting and Assistance

• Warmly welcome arriving guests, addressing them courteously and professionally.
• Assist guests with check-in and check-out procedures, including verifying reservations, collecting payments, and issuing room keys.
• Provide information about hotel amenities, local attractions, and services.

Front Desk Operations

• Answer incoming phone calls and direct inquiries to the appropriate department or staff member.
• Handle guest requests and concerns promptly, aiming for satisfactory resolutions.
• Maintain a clean and organized front desk area.

Reservations and Room Assignments

• Assist in processing reservations, ensuring accuracy in booking information.
• Assign rooms to guests based on preferences and availability.
• Provide guests with information about room rates and availability.

4. Check-In and Check-Out Procedures

• Process guest check-ins efficiently, collect necessary information, and provide key cards.
• Facilitate guest check-outs, settle bills, and handle the return of room keys.

Guest Communication

• Respond to email inquiries and guest messages, providing clear and informative responses.
• Relay messages to guests and hotel staff as needed.

Pay

₹13,000.00 - ₹16,000.00 per month

Benefits

• Flexible schedule
• Food provided
• Paid sick time
• Provident Fund

Work Location

In person