Sr. Front Office Associate

POSITION SUMMARY

The Sr. Front Office Associate is responsible for welcoming guests, handling check-in/check-out, ensuring smooth front desk operations, and providing excellent hospitality services. This role focuses on creating a positive guest experience by addressing guest needs, resolving issues, and maintaining high service standards.

KEY RESPONSIBILITIES

• Welcome guests warmly and assist with check-in and check-out procedures.
• Handle room reservations, cancellations, and room allocation.
• Manage phone calls, emails, and guest inquiries promptly.
• Maintain accurate records, registration cards, and guest billing.
• Coordinate with housekeeping and other departments for room status and guest requirements.
• Ensure the front desk area is clean, organised, and well-presented.
• Greet guests upon arrival and offer personalized assistance.
• Ensure guest preferences (rooms, amenities, special requests) are met.
• Resolve guest complaints or issues politely and efficiently.
• Conduct guest follow-ups to ensure satisfaction during the stay.
• Assist VIP guests, long-stay guests, and special occasion arrangements.
• Collect guest feedback and share with management for improvement.

Skills \& Competencies

• Pleasant personality with a strong customer-service orientation.

• Excellent communication and interpersonal skills.

• Basic computer proficiency; experience with PMS – Easy Absolute.

• Strong problem-solving and decision-making abilities.

• Ability to multitask and perform effectively in a fast-paced environment.

• Professional grooming, etiquette, and a positive attitude.

• Willingness to work rotational shifts, weekends, and public holidays.

Interested Candidates can drop Resume on hr@carryhotels.com

Pay

₹13,000.00 - ₹16,000.00 per month

Benefits

• Food provided

Ability to commute/relocate

• Vijay Nagar, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Experience

• Front Office: 2 years (Preferred)

Language

• English (Preferred)

Work Location

In person