Education Counselor/Sales/ Admin

Education Counsellor / Sales \& Admin

Company

TCM Global Migration \& Education Solutions

Location

Sector 17, Chandigarh, India

Employment Type

Full-Time

About the Role

TCM Global Migration \& Education Solutions is looking for a motivated, results-driven and customer-focused Education Counsellor / Sales \& Admin Assistant to join our Chandigarh team.

The ideal candidate will have excellent communication skills, a proactive approach to sales, strong organisational abilities and a commitment to delivering exceptional client service.

The role involves handling client enquiries, providing education counselling, coordinating migration-related enquiries, managing and converting leads into registrations, and supporting day-to-day administrative operations.

Key Responsibilities

Client Enquiries \& Counselling

• Handle enquiries through phone calls, WhatsApp, email, social media and walk-ins.
• Understand clients' educational backgrounds, career aspirations and study or migration goals.
• Conduct initial screening for student visas, employer-sponsored visas, skilled migration, visitor visas and other relevant visa categories and schedule consultations with authorised migration professionals for personalised visa and migration advice.
• Explain service procedures, documentation requirements, checklists and application processes within the scope of the role.

Sales, Lead Management \& Conversion

• Manage incoming enquiries and identify prospective clients.
• Generate leads through client referrals, outreach and assigned promotional activities.
• Convert qualified enquiries into client registrations and achieve assigned monthly targets.
• Conduct regular follow-ups with prospective and existing clients through calls, WhatsApp and email.
• Maintain an organised sales pipeline and proactively follow up on pending registrations.
• Build positive client relationships and ensure professional communication throughout the enquiry and registration process.

Administration \& CRM Management

• Maintain accurate and updated client records, lead status, follow-up schedules and registrations in the CRM.
• Prepare daily, weekly and monthly reports covering enquiries, follow-ups, conversions and registrations.
• Assist with documentation, data entry, appointment scheduling and general office administration.
• Organise client information and ensure timely completion of assigned administrative tasks.
• Follow company procedures relating to client confidentiality, data protection and record management.

Team Coordination \& Client Support

• Work collaboratively with TCM Global's teams in Australia, New Zealand and India.
• Coordinate with offshore colleagues regarding client enquiries, appointments, admissions and application progress.
• Communicate effectively across different teams, time zones and departments.
• Support smooth handovers between education counsellors, migration professionals and administrative staff.

Skills \& Requirements

• Bachelor's degree or Diploma in Business, Marketing, Education or a related field.
• Previous experience in overseas education counselling, student recruitment, sales, telecalling or client-facing administration preferred.
• Knowledge of Australian and New Zealand education systems and student admissions will be an advantage.
• Excellent verbal and written communication skills in English, Hindi and Punjabi.
• Strong interpersonal, customer service and sales conversion skills.
• Ability to work independently while collaborating effectively with international and offshore teams.
• Good organisational skills, time management and attention to detail.
• Proficiency in MS Office, CRM systems, Social Media and WhatsApp Business.
• Self-motivated, reliable, adaptable and capable of working in a target-driven environment.

Why Join TCM Global?

• Be part of an established Australia-based education and migration consultancy.
• Work with experienced professionals across Australia, New Zealand and India.
• Gain international exposure in education counselling and migration-related client services..
• Benefit from professional training, a collaborative work environment and career development opportunities.

How to Apply

Interested candidates can submit their updated CV to TCM Global Migration \& Education Solutions.

Email

education@tcmglobalmigration.com

Work Location

Sector 17, Chandigarh, India

Job Type

Full-Time, Office-Based

Pay

₹15,000.00 - ₹30,000.00 per month

Work Location

In person