BPO Voice Process Executive

BPO Voice Process – Job Description** Job Title: BPO Voice Process Executive / Customer Support Associate Department: Customer Service / Call Center Job Type: Full-time Job Summary We are looking for a dedicated and customer-focused individual for our BPO Voice Process. The role involves handling customer calls, resolving queries, providing product/service information, and ensuring a positive customer experience. --- Key Responsibilities

• Handle inbound and/or outbound customer calls.
• Provide accurate information regarding products and services.
• Resolve customer complaints, issues, or queries efficiently.
• Maintain customer satisfaction and professional communication standards.
• Record and update customer information in the system.
• Follow call scripts, processes, and compliance guidelines.
• Escalate complex issues to the supervisor when required.
• Meet performance targets like call quality, resolution rate, and productivity. Required Skills
• Excellent verbal communication skills (English, Tamil/regional language as required).
• Good listening skills and problem-solving ability.
• Ability to remain calm and patient in stressful situations.
• Basic computer knowledge and typing skills.
• Ability to work in rotational shifts.
• Customer-centric attitude and positive approach. Qualifications
• 12th pass / Graduate (any stream).
• Freshers and experienced candidates both can apply.
• Prior BPO or customer service experience is an added advantage. Salary Range
• Based on company, process, and experience --Work Environment
• Fast-paced call-center environment.
• May require working night shifts for international process.
• Performance-incentive-based structure available in many companies If you want, I can also create: ✅ A short version ✅ A resume-friendly version ✅ A job posting format