Customer Care Executive

MYSTERIES AND LASERS ROLE: GAME MASTER OR Customer Executive Job Discription: Sales and marketing: Frontdesk - handling customer calls, giving the best pitching to corporates, birthday groups, families to convert the calls. Operations: Greets customers in lobby & gives instructions before game and facilitate the game. Track operating statistics like number of players, number of clues and completion status. Verifies the checklist daily and updates the Manager / Directors. Collaborates with other team members for Organizing birthdays and decorating the party hall, crowd management. Maintenance: Identifies the problems in equipment, repairs and communicates to the management for immediate rectification. Maintains the hygiene of the center, organizing the equipment, auditing the various equipment and reporting to the manager. Reporting/ Billing / Accounting: Billing and Invoicing, Proforma Invoicing. Maintains the expenses and bills in prescribed methods under the guidance of manager Maintains accounts on a daily basis with 100% quality. Ensuring the account balances on a daily basis. Culture: Growing the culture of Responsibility to drive sales, Accountability to give the best customer experience, ownership of equipment health and collaborating with fellow colleagues. Passion to learn and implement. Skills: Excellent verbal and written communication in english, Story Telling, Energetic, Collaborative, Time management, Problem solving, Customer handling,Computer skills. Languages: English (Proficient), Kannada, Hindi Experience: Min 1 yrs of experience as sales executive / Customer support executive. Working hours & Week Offs: Every day 11AM - 10PM. Saturday/Sunday/Public holidays are compulsory working. 1 day Rotational Weekoff (Mon - Thursday) Fri, sat,sun are critical to business..no offs during those days. Salary Range: Competitive Salary ( based on skill set and evaluation).