VE
Customer Care Executive
Velusha private limited · Delhi
Pay₹15,000–25,000a month, as listed
WhereDelhi
TypeFull time
Posted10 NovYesterday, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list33 named
Debt collection phone callCustomer records maintenanceRecord-keepingComputer operationCustomer relationship buildingFinancePhone communicationCall loggingClient detail updatesComputer literacySpreadsheetsClient enquiry handlingCustomer collection follow-upEnglishClient data maintenance in CRMLocal languageOutbound debtor call managementCustomer payment remindersBusiness etiquettePayment collectionBachelor's degreeClient servicesRespectful communicationCRM system proficiencyHindiClient communication skillsProfessional phone etiquetteAfter-call work proceduresCommunication skillsClient liaisonTeam coordinationClient interaction via phone callsCustomer data entry
About this job
Job Description – Telecalling Executive (Collection)
- Company
- Velusha Finance Private Limited
- Department
- Collection
- Designation
- Telecalling Executive
- Salary
- Up to ₹25,000 CTC per month
- Experience
- 6 Months – 1 Year (Freshers can also apply)
- Job Location
- Saket, New Delhi
Job Summary
We are looking for a motivated and responsible Telecalling Executive to join our Collection Department. The candidate will be responsible for contacting customers regarding pending loan payments, providing payment reminders, and assisting in the timely recovery of outstanding dues through professional communication.
Key Responsibilities
- Make outbound calls to customers regarding pending loan payments.
- Follow up with customers for overdue and outstanding payments.
- Remind customers about payment due dates and EMI obligations.
- Understand customer payment-related issues and provide appropriate guidance.
- Maintain proper records of customer interactions and follow-ups.
- Coordinate with the collection team regarding payment commitments and updates.
- Handle customer queries professionally and maintain good customer relationships.
- Update call remarks and payment status in the CRM system.
- Ensure polite and professional communication with all customers.
Required Skills
- Good communication skills in Hindi and basic English.
- Basic knowledge of MS Excel and computer operations.
- Ability to handle customer queries and objections.
- Good listening and convincing skills.
- Basic understanding of loan and EMI processes.
- Experience in NBFC, banking, or collection processes will be preferred.
Eligibility
- Graduate or undergraduate candidates can apply.
- 6 months to 1 year of telecalling or collection experience preferred.
- Freshers with good communication skills may also apply.
Note: This role does not involve any sales targets. The primary responsibility is customer follow-up and collection coordination.
- Pay
- ₹15,000.00 - ₹25,000.00 per month
Benefits
Cell phone reimbursement
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund
- Work Location
- In person
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