Customer Success Associate

About the Role

We are looking for a smart, articulate and experienced professional to manage customer support and online sales across our e-commerce business. The ideal candidate should have excellent communication skills, be computer-savvy, organised and comfortable handling customer interactions across multiple channels. The role involves managing customer enquiries, order-related issues, service calls and sales opportunities, while ensuring a positive customer experience and driving online conversions. We value professionalism, reliability, initiative and the ability to take ownership of assigned responsibilities.

Minimum Requirements

Fluent in speaking and writing English, with good Hindi communication skills.

Very good computer skills and a minimum typing speed of 40 WPM.

Working knowledge of Excel, Google Sheets and business software platforms.

At least 2 years of relevant work experience. Freshers should not apply.

Available to join immediately.

Residing within 5 km of Sector 142, Noida, or willing to relocate nearby.

Key Responsibilities

Manage and track online orders across e-commerce platforms, ensuring accurate processing and timely updates.

Monitor RTOs, NDRs, delivery exceptions and shipment-related issues, coordinating with logistics partners and customers for timely resolution.

Handle customer enquiries across CRM chats, WhatsApp, emails and other digital communication channels.

Conduct inbound and outbound customer service calls to address queries, resolve issues and provide product or order-related assistance.

Handle sales enquiries, understand customer requirements, recommend suitable products and convert genuine enquiries into online sales.

Follow up with prospective customers, manage sales calls and support customer retention and repeat purchases.

Monitor and respond to customer reviews and feedback, ensuring timely and professional resolution of concerns.

Maintain accurate customer interaction records, order updates and operational reports using relevant business software and spreadsheets.

Candidate Requirements

Graduate with good academic performance and logical thinking.

Minimum 2 years of relevant work experience.

Polite, professional and dependable, with a positive attitude.

Punctual, organised and capable of managing customer interactions and multiple responsibilities independently.

Takes ownership of work, demonstrates good sales aptitude and follows tasks through to completion.

How to Apply

Preference shall be given to candidates who send their resume along with their passport size photograph through WhatsApp on 9883060000.

Pay

₹20,000.00 - ₹25,000.00 per month

Application Question(s)

Can you type at a minimum speed of 40 words per minute?

Language

fluent english (Required)

Location

Noida, Uttar Pradesh 201305 (Required)

Work Location

In person