Customer Success Specialist

Key Responsibilities & Skills

Manage Helpdesk Emails

Promptly respond to helpdesk emails, ensuring all client queries are addressed efficiently and effectively.

Utilize Ticketing Tool: Use our ticketing system to manage and track service requests, ensuring timely resolution and monitoring of turnaround times (TAT).

Project Lifecycle Management: Oversee the end-to-end project implementation lifecycle including planning, execution, monitoring, and delivery to ensure adherence to timelines and quality standards.

Client Management

Handle corporate clients and ensure smooth product implementation, rollout, user acceptance testing, and final sign-off.

Build Client Relationships: Develop and maintain strong relationships with clients by understanding their business needs and ensuring a positive customer experience.

Cross-Functional Communication: Serve as the liaison between clients, business stakeholders, and the development team to facilitate effective communication and timely resolution of queries and requirements.

Product Demonstrations: Coordinate product demonstrations and Proof of Concepts (POCs) with prospective and existing clients in collaboration with relevant internal teams.

Data Analysis

Gather and analyze client feedback to drive continuous improvements and enhance customer satisfaction.

Preferred Qualifications

Bachelor’s degree preferabley in Computer Science, IT, Business Administration, or a related field.

2+ years of experience in Customer Success, Client Relationship Management, QA, Project Coordination, or Software Implementation.

Experience in handling corporate clients, helpdesk queries, and ticketing/CRM tools.

Basic understanding of software implementation, client onboarding, and project coordination.

Excellent verbal and written communication, presentation, and client-handling skills.

Strong problem-solving, analytical, coordination, and follow-up skills.

Ability to manage multiple client requirements and deadlines effectively.

Candidates based in Delhi NCR will be preferred.

Apply now to hr@dreamsol.biz or DM us for more details.