Customer Relationship Executive

Kapoor Fab · Delhi

Pay₹25,000–30,000a month, as listed

WhereDelhi

TypeFull time

Posted10 NovYesterday, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list37 named

Order fulfilment coordinationCustomer records maintenanceSales negotiationCustomer communicationAfter-sales serviceGoogle SheetsCollaboration with salesOrder status updatesCustomer relationship buildingCustomer retentionDebt collectionInbound customer enquiry call handlingCoordination with sales teamsClient detail updatesOperations coordinationClient enquiry handlingInbound voiceCustomer collection follow-upLead generationClient relationship developmentBack office processingCustomer payment remindersPayment collectionClient servicesCustomer relationship managementProspectingLogistics order managementProductivity softwareOrder processingAccount managementCommunication skillsBusiness lead generationSales follow-upAfter-sales follow-upCustomer acquisitionClient interaction via phone callsCustomer data entry

About this job

Job description

Role & responsibilities

Handle daily customer calls, WhatsApp inquiries and follow-ups.

Maintain relationships with existing customers.

Generate repeat business and develop new customer leads.

Follow up on pending payments and outstanding collections.

Maintain customer databases, sales records and follow-up reports.

Coordinate with the sales and warehouse teams for order processing and delivery updates.

Inform customers about new stock arrivals, offers and available deals.

Ensure customer satisfaction and resolve basic queries.

Preferred candidate profile

Good communication and negotiation skills.

Basic knowledge of Excel and Google Sheets.

Strong follow-up and customer-handling skills.

Ability to manage multiple customers and tasks.

Email: - kapoorfab@rediffmail.com
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person

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