AŚ

Customer Support Executive – International Voice Process

AŚVA Alliance Foundation · Kochi

Pay₹2.4L–3.4La year, as listed

WhereKochiKerala

TypeFull time

Posted10 NovYesterday, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

Skills they list16 named

Technical troubleshootingTechnical support via phoneInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationClient enquiry handlingInbound voiceEnglishRefund processingBachelor's degreeClient servicesHindiClient communication skillsEscalation handlingCommunication skillsClient interaction via phone calls

About this job

Customer Support Executive – International Voice Process

Company Description

A leading Business Process Transformation company providing customer support and IT-enabled services across various industries, including Banking, Insurance, Healthcare, Retail, Technology and Telecommunications.

Job Description

We are hiring Customer Support Executives for an International Voice Process. Candidates will handle customer queries and provide technical and service-related assistance while ensuring a positive customer experience.

Key Responsibilities

Handle customer queries through international voice support.

Provide basic technical troubleshooting and service assistance.

Handle renewals, refunds and other customer requests.

Escalate complex issues and maintain proper documentation.

Eligibility Criteria

Any graduate.

Freshers and candidates with up to 1 year of experience can apply.

Excellent communication skills (Berlitz B2 level or equivalent).

Basic technical troubleshooting knowledge.

Strong customer service orientation.

Willingness to work from office, including night shifts and rotational schedules.

Salary: ₹2.68 LPA – ₹3.40 LPA (based on experience and suitability).
Pay: ₹240,000.00 - ₹340,000.00 per year
Work Location: In person

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