Telesales Executive

Key Responsibilities

Lead Management & Nurturing

Conduct outbound calls to warm leads, database inquiries, and parents who have expressed interest through digital campaigns.

Handle inbound calls efficiently, addressing questions about preschool programs, safety protocols.

Parent Counselling & Conversion

Educate parents on Dibber’s curriculum, safety infrastructure, hygiene standards, and day-care features.

Pitch appropriate programs based on parent requirements.

Schedule walkthroughs and virtual/physical school tours for the Unit Managers to close the deal.

Data Management & CRM Compliance

Systematically update parent interaction details, call histories, follow-up timelines, and lead statuses in CRM tools.

Track daily, weekly, and monthly conversion funnels to ensure team targets are consistently met.

Feedback & Collaboration

Work closely with the cluster marketing and Unit Managers to highlight lead quality trends.

Share consistent parent feedback with Unit Manager to address programmatic gaps or location-specific requirements.

Required Skills & Experience

Education

Minimum 12th pass or a bachelor’s degree in any discipline.

Experience: 1–3 years of proven experience in tele calling, inside sales, or customer relationship management, Experience in early education, edtech.

Communication

Exceptional verbal communication in English and the regional language (Hindi)

Soft Skills

Highly empathetic, patient, persuasive, and capable of building quick rapport with anxious young parents.

Technical Skills

Familiarity with CRM systems like Salesforce and proficiency in Microsoft Excel.

Pay

₹400,000.00 - ₹500,000.00 per year

Work Location

In person