Customer Relationship Manager (CRM)

Company Name

DIAMETRIC BUILDS PVT. LTD.

Job Title

CRM Executive

Job Location

Greater Noida West

Experience

1–3 Years

Department

Customer Relationship Management

Job Description

We are looking for a professional and customer-oriented CRM Executive with excellent communication and client-handling skills. The candidate will be responsible for managing client interactions, handling queries, maintaining regular follow-ups, and coordinating with internal departments to ensure customer satisfaction.

Key Responsibilities

• Handle client calls, WhatsApp messages, and emails professionally.
• Maintain regular follow-ups with existing and potential clients.
• Understand client requirements and provide appropriate information and updates.
• Coordinate with internal departments for timely resolution of client queries.
• Maintain client records, communication history, and follow-up status.
• Schedule client meetings and coordinate appointments.
• Share project updates and relevant information with clients.
• Handle client complaints and escalate unresolved issues to management.
• Prepare daily and weekly reports of calls, follow-ups, and client status.
• Maintain positive client relationships and ensure customer satisfaction.

Required Skills

• Excellent verbal communication and speaking skills.
• Good command of Hindi and basic-to-good English.
• Confident in handling client calls and professional conversations.
• Strong follow-up and coordination skills.
• Basic knowledge of MS Excel and Google Sheets.
• Knowledge of CRM software is preferred.
• Good interpersonal and problem-solving skills.

Candidate Requirements

• Graduate in any stream.
• 2–5 years of experience in CRM, Customer Support, Client Coordination, or Relationship Management.
• Freshers with excellent communication skills may also apply.

Job Type

Full-Time \| Work from Office

Pay

₹40,000.00 - ₹50,000.00 per month

Work Location

In person