Customer Relationship Manager (CRM)

Customer Relationship Manager (CRM)

We are looking for a Customer Relationship Manager to build and maintain strong relationships with customers and ensure a smooth post-sales experience. The role involves managing customer communication, resolving complaints efficiently, and working closely with sales and accounts teams to deliver high customer satisfaction.

Key Responsibilities

Handle customer communication after sales and maintain long-term relationships

Resolve customer issues and complaints in a timely manner

Conduct customer satisfaction and quality assurance surveys

Coordinate with internal teams to ensure effective service delivery

Maintain accurate customer records and reports

Requirements

Graduate / Post Graduate / MBA in any stream

2–6 years of experience

Good communication and interpersonal skills

Moderate to advanced Excel knowledge

Strong numerical and analytical ability

Comfortable using Office365 / Google Workspace

Bilingual or multilingual skills are an added advantage

Pay

₹500,000.00 - ₹600,000.00 per year

Work Location

In person