Back Office Executive

Job Responsibilities: Handle day-to-day administrative activities of the pet hospital. Manage reception, appointments, patient/owner records and documentation. Coordinate with doctors, veterinary staff and support staff. Handle calls, WhatsApp enquiries and customer queries professionally. Manage billing, payments, receipts and basic cash handling. Maintain inventory of medicines, pet supplies and other hospital requirements. Coordinate with vendors and suppliers for regular purchases. Monitor staff attendance, duty schedules and basic HR-related activities. Maintain hospital records, reports and daily administrative data. Ensure cleanliness, discipline and smooth functioning of the hospital. Handle customer complaints and coordinate with the concerned team for resolution. Support management with daily/weekly reports and other administrative tasks.