Receptionist / Front Office Executive

Front Office Receptionist — Male Location Synapse Mind Clinics, Kokapet, Hyderabad Timing 11:00 AM – 8:00 PM, six days a week — one weekly off (Sunday, or a substitute day if Sunday is worked) Salary ₹ 18,000–22,000/month, depending on experience Special requirement Responsibilities Must be the last to leave and responsible for locking the clinic securely ● Greet and welcome patients, caregivers, and visitors professionally and empathetically; answer, screen, and direct calls with confidentiality. ● Schedule and manage patient appointments, follow-ups, and therapy sessions; coordinate with doctors and psychologists on scheduling changes. ● Handle patient registration, intake forms, and document verification; manage correspondence including emails and courier. ● Give patients clear information about clinic services and policies, and handle queries with compassion. ● Keep the reception and waiting areas — and the rest of the clinic — clean, organized, and stocked; oversee housekeeping staff. ● Coordinate with vendors and service providers (suppliers, electricians, plumbers, building facility manager) and ensure utility bills are paid on time. ● Maintain accurate records of appointments, patient visits, and referrals, and handle day-to-day patient billing records. ● Support clinicians with day-to-day administrative needs, and support clinic events as needed. ● Stay composed and follow clinic protocol when handling patients in emotional distress or facing an emergency. ● Close out the reception area at end of day and ensure the clinic is securely locked before leaving. Qualifications & experience ● Any Undergraduate or Graduate degree — Administration, Hospitality, or a related field preferred. ● 1–3 years of experience in a front desk, receptionist, or administrative role; healthcare setting a plus. ● Strong verbal and written communication in English; working proficiency in Hindi and Telugu. ● Proficiency in MS Office (Word, Excel, Outlook) and good typing speed. ● Strong organizational skills and a calm, discreet approach to confidential patient information.