Associate Director -Delivery Operations

Job Description

Acuity Analytics

Acuity Analytics (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,800 analysts and industry experts, combined with proprietary technology, supports more than 680 financial institutions and consulting companies to operate more efficiently and unlock their human capital, driving revenue higher and transforming operations. Acuity is headquartered in London and operates from 20 locations worldwide.

The company fosters a diverse, equitable and inclusive work environment, nurturing talent, regardless of race, gender, ethnicity or sexual orientation.

Acuity was established as a separate business from Moody’s Corporation in 2019, following its acquisition by Equistone Partners Europe (Equistone). In January 2023, funds advised by global private equity firm Permira acquired a majority stake in the business from Equistone, which remains invested as a minority shareholder.

For more information, visit https://www.acuityanalytics.com/

Position Title-Associate Director

Experience Level-15 to 18 Years

Department-Delivery Ops

Location-Gurgaon

Position Reports to- Senior Director/ Director

Job Purpose

We are seeking a highly analytical, structured, and execution-oriented Associate Director to support the Delivery Operations team in driving operational excellence, governance, strategic initiatives, and technology-enabled reporting across the organization.

The role involves partnering with teams and functions to coordinate key programs, manage operational processes, and support the development and governance of reporting frameworks, dashboards, and management information systems. The individual will work closely with business and technology stakeholders to gather requirements, translate them into structured reporting and automation solutions, ensure data quality and consistency, and generate actionable insights for leadership decision-making.

The successful candidate will be responsible for tracking initiatives, monitoring milestones and dependencies, analyzing operational and business data, identifying trends and risks, and preparing concise reports, dashboards, and executive presentations. They will also support the adoption of technology-driven solutions, process automation opportunities, KPI governance, and continuous improvement initiatives to enhance business visibility and operational effectiveness.

This role is ideal for someone who can combine strong business acumen with data and technology orientation, bring structure to complex problems, work comfortably with both quantitative and qualitative inputs, and communicate insights effectively to senior stakeholders while driving execution and accountability across strategic and operational priorities.

Key Responsibilities

Program & Project Management

Support planning, execution, and governance of strategic, operational, and technology-enabled transformation initiatives.

Translate business requirements into project plans, timelines, milestones, deliverables, and success metrics.

Track project progress, dependencies, risks, issues, and actions to ensure timely delivery.

Coordinate through Delivery, Technology, and Business teams to drive execution and stakeholder alignment.

Governance & Stakeholder Management

Manage governance forums, review meetings, steering committees, and executive update processes.

Prepare agendas, status reports, decision logs, and action trackers; drive follow-ups and accountability.

Identify, escalate, and support resolution of project risks, bottlenecks, and process gaps.

Facilitate workshops and working sessions, ensuring clear ownership and execution of outcomes.

Reporting, Analytics & Technology Enablement

Own the collection, validation, analysis, and reporting of operational, delivery, and business performance data.

Design and maintain reporting frameworks, dashboards, scorecards, and management information systems (MIS).

Partner with Technology and Delivery teams to automate reporting, improve data quality, and enhance KPI governance.

Analyze trends, variances, and performance metrics to generate actionable insights and recommendations for leadership.

Strategic Insights & Continuous Improvement

Support business reviews, market research, strategic assessments, and operational improvement initiatives.

Identify opportunities to simplify processes, improve efficiency, for the existing tools.

Develop executive ready presentations, reports, and business cases to support management decisions.

Key Performance Indicators

Timely and accurate completion of assigned programs, reports, and operational activities.

Effective coordination and follow-up across teams and stakeholders.

Quality and completeness of data collected and consolidated.

Reliability of dashboards, trackers, reports, and management information.

Ability to identify relevant trends, themes, risks, and improvement opportunities.

Quality and clarity of presentations and insights provided to management.

Positive working relationships with internal stakeholders.

Consistent adherence to agreed processes, timelines, and reporting requirements.

Constructive contribution to process improvements and operational effectiveness.

Key Competencies

Approximately 15 to 18 years of experience in delivery operations / project management, program or project coordination, business analysis, consulting, research, strategy, or a related field.

Experience supporting or coordinating cross-functional projects and initiatives.

Good understanding of project tracking, process coordination, governance routines, and follow-up mechanisms.

Ability to collect, consolidate, and analyze information from multiple teams.

Strong Excel skills and experience working