EN
Customer Relationship Executive
English Mithra · Kochi
Pay₹15,000–18,000a month, as listed
WhereKochiKerala
TypeFull time
Posted11 NovToday, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list27 named
Customer feedback collectionCustomer complaint handlingCustomer relationship buildingInbound customer enquiry call handlingPhone communicationClient enquiry handlingInbound voiceInternal team coordination for query resolutionCross-departmental liaisonClient relationship developmentHandling dissatisfied clientsMaster's degreeClient feedback collectionDaily operations report preparationClient servicesCustomer relationship managementStudent supportCustomer service report generationProblem identificationClient communication skillsInternal team coordination for issue resolutionComplaint resolution call handlingCommunication skillsClient liaisonAfter-sales follow-upCross-functional communicationClient interaction via phone calls
About this job
Job Overview
We are looking for an enthusiastic and customer-friendly Customer Relationship Executive to handle feedback calls, customer support, and WhatsApp communication. The candidate will be responsible for maintaining good relationships with students, collecting feedback, and resolving customer concerns.
Key Responsibilities
- Make feedback calls to students and customers.
- Collect feedback regarding classes, trainers, and services.
- Handle customer queries through WhatsApp and phone calls.
- Identify and resolve customer issues and complaints.
- Follow up with students to ensure satisfaction.
- Maintain regular communication with existing customers.
- Coordinate with the academic and other departments to address concerns.
- Maintain feedback records and prepare daily reports.
Requirements
- Excellent communication skills.
- Enthusiastic, friendly, and positive attitude.
- Good telephone conversation skills.
- Basic knowledge of WhatsApp and digital communication.
- Ability to handle customer complaints patiently.
- Good listening and problem-solving skills.
- Previous experience in customer support or feedback calling is an added advantage.
Interested candidates can share their updated resume.
- Pay
- ₹15,000.00 - ₹18,000.00 per month
- Work Location
- In person
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