Front Office Executive

Role Overview

Gold Coins Resort is seeking a hospitable, energetic, and detail-oriented Front Office Associate/Executive to join its guest service team. In this role, you will serve as the face of the resort, ensuring guests receive a warm welcome and an exceptional experience throughout their stay.

Key Responsibilities

Guest Services & Check-In/Out

Manage smooth check-ins and check-outs, handle guest registrations, process payments, and issue room keys.

Communication & Inquiries: Answer incoming phone calls, emails, and walk-in inquiries with professionalism and provide accurate information about resort facilities, membership, and local attractions.

Reservation Management

Handle room reservations, room assignments, and special guest requests.

Department Coordination: Liaise closely with housekeeping, maintenance, and food & beverage teams to ensure rooms and amenities are ready for arrivals.

Billing & Records

Maintain accurate guest records, daily cash/card transactions, and front-office documentation.

Guest Relations & Complaints

Address and resolve guest feedback or complaints promptly to ensure total satisfaction.

Requirements & Qualifications

Experience

1+ years of experience in a hotel/resort front desk, reception, or guest relations role.

Education

Degree or diploma in Hotel Management or a related field (preferred).

Technical Skills

Basic proficiency with computers, MS Office, and hotel management/PMS software.

Soft Skills

Strong communication skills, a pleasing and polite demeanor, problem-solving abilities, and a customer-first attitude

Pay

₹15,000.00 - ₹24,000.00 per month

Benefits

Food provided

Work Location

In person