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Front Office Executive
Gold coins · Bangalore
वेतन₹15,000–24,000महीना, जैसा लिखा है
कहाँBangaloreKarnataka
प्रकारFull time
Posted11 Novकल, SimplyHired से
Kaam ने check किया
Fee, deposit या पैसे माँगने के निशान नहीं
अच्छी English चाहिए, बोलने और लिखने में
दिन का काम
गाड़ी या licence नहीं चाहिए
जो skills माँगे हैं46 लिखे हैं
Diploma – Hotel ManagementGuest check-in and check-outHotel bookingCustomer records maintenanceRecord-keepingComputer operationCustomer complaint handlingHotel and accommodation payment processingCustomer relationship buildingEmail communicationResort experienceResort hotel experienceIndividual booking creationInbound customer enquiry call handlingPhone communicationPayment processingComputer literacyOperations coordinationGreeting customersClient enquiry handlingReal-time guest complaint resolutionHotel and accommodation guest check-inInbound voiceProcessing cash transactionsCross-departmental liaisonFront-of-house coordinationAccurate transaction records managementHandling dissatisfied clientsVisitor check-inPayment collectionHousekeeping coordinationClient servicesHospitality ManagementCustomer relationship managementProperty management systems (PMS)Productivity softwareClient communication skillsDiplomaProfessional phone etiquetteCommunication skillsClient liaisonTeam coordinationOffice phone managementReception managementFront office managementReservation management
इस job के बारे में
Role Overview
Gold Coins Resort is seeking a hospitable, energetic, and detail-oriented Front Office Associate/Executive to join its guest service team. In this role, you will serve as the face of the resort, ensuring guests receive a warm welcome and an exceptional experience throughout their stay.
Key Responsibilities
- Guest Services & Check-In/Out
- Manage smooth check-ins and check-outs, handle guest registrations, process payments, and issue room keys.
Communication & Inquiries: Answer incoming phone calls, emails, and walk-in inquiries with professionalism and provide accurate information about resort facilities, membership, and local attractions.
- Reservation Management
- Handle room reservations, room assignments, and special guest requests.
Department Coordination: Liaise closely with housekeeping, maintenance, and food & beverage teams to ensure rooms and amenities are ready for arrivals.
- Billing & Records
- Maintain accurate guest records, daily cash/card transactions, and front-office documentation.
- Guest Relations & Complaints
- Address and resolve guest feedback or complaints promptly to ensure total satisfaction.
Requirements & Qualifications
- Experience
- 1+ years of experience in a hotel/resort front desk, reception, or guest relations role.
- Education
- Degree or diploma in Hotel Management or a related field (preferred).
- Technical Skills
- Basic proficiency with computers, MS Office, and hotel management/PMS software.
- Soft Skills
- Strong communication skills, a pleasing and polite demeanor, problem-solving abilities, and a customer-first attitude
- Pay
- ₹15,000.00 - ₹24,000.00 per month
Benefits
Food provided
- Work Location
- In person
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