Customer Service Representative

Sumit Talent Acquisitionist · Bangalore

Freshers welcome

Pay₹18,000–20,000a month, as listed

WhereBangaloreKarnataka

TypeFull timeFreshers welcome

Posted11 NovYesterday, via SimplyHired

Kaam checked

Open to freshers: no experience asked for

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

Skills they list30 named

Sales objection handlingCustomer records maintenanceComputer operationInbound customer enquiry call handlingCustomer needs analysisPhone communicationCall loggingClient detail updatesComputer literacyClient enquiry handlingInbound voiceEnglishClient data maintenance in CRMClient needs assessmentLocal languageTamilBachelor's degreeClient servicesKannadaTypingCRM system proficiencyHindiClient communication skillsProfessional phone etiquetteAfter-call work proceduresCommunication skillsClient liaisonClient interaction via phone callsCustomer account updatingCustomer data entry

About this job

Customer Service Representative – Hindi & English Voice Process

Location: HSR Layout, Bengaluru
Work Mode: Work from Office (WFO)
Process: Inbound & Outbound Voice Support

Salary

Freshers: ₹18,000 per month
Experienced Candidates: ₹20,000 per month

Qualification

Graduates – Freshers can apply

Non-Graduates – Minimum 1 year of customer service experience

Languages Required: Hindi & English (Mandatory) + Any ONE regional language (Kannada / Tamil)

Job Overview

We are hiring enthusiastic and customer-focused Customer Service Representatives for an inbound and outbound voice process in HSR Layout, Bengaluru.

The role involves handling customer calls, resolving queries, providing accurate information, and ensuring a smooth customer experience. Freshers who are graduates and experienced customer service professionals are welcome to apply.

Key Responsibilities

Handle inbound and outbound customer calls professionally.

Understand customer requirements and provide appropriate solutions.

Resolve customer queries efficiently and ensure customer satisfaction.

Maintain accurate call records and update customer information in the CRM.

Follow process guidelines, quality standards, and compliance requirements.

Meet daily productivity, call quality, and performance targets (KPIs).

Handle customer objections with confidence and professionalism.

Eligibility Criteria

Graduates can apply as freshers.

Non-graduates must have at least 1 year of customer service experience.

Fluency in Hindi and English is mandatory.

Knowledge of Kannada or Tamil is mandatory (any one).

Basic computer knowledge and typing skills.

Must be comfortable working from the office in HSR Layout, Bengaluru.

Required Skills

Good verbal communication and interpersonal skills.

Strong active listening and problem-solving abilities.

Customer-handling and objection-handling skills.

Positive attitude and willingness to learn.

Ability to work in a fast-paced voice process environment.

Interested candidates can apply now!

Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person

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