Technical Support Executive

Onsite Support Executive – Job Description

Role Overview

The Onsite Support Executive is a client-facing support role responsible for ensuring the smooth functioning of WovVTech's Automated Daily Sales Reporting (ADSR) solution within assigned shopping malls.

This is not a core technical or software development role. You will not be involved in coding or programming-related activities. Instead, you will serve as the primary point of contact for the mall management team and tenant stores, providing operational support and coordinating issue resolution.

This is not a field-based role. You will be stationed at the assigned mall office and provided with a dedicated workstation along with a laptop or desktop to perform your responsibilities.

About WovVTech

WovVTech provides WovVRA (Automated Daily Sales Reporting - ADSR), a smart platform that enables shopping malls to automate tenant sales data collection and reporting.

Our solution captures daily sales, billing, and revenue information from retail stores, allowing mall management to

Access accurate and automated sales data

Monitor tenant performance

Generate advanced analytics and reports

Compare sales across multiple locations

Track revenue trends

Improve operational efficiency and ROI

The WovVRA portal provides secure, role-based access, enabling authorized users to manage multiple mall locations through a single platform.

Key Responsibilities

Software Installation & Onboarding

Install WovVTech software at tenant stores after verifying the installation checklist.

Coordinate with store personnel to complete the installation process successfully.

Daily Sales Data Monitoring

Monitor daily sales data flow from all integrated tenant stores.

Troubleshoot data flow issues wherever possible.

Escalate issues to the respective tenant, mall management, or internal technical team whenever required.

Follow up until the issue is resolved and normal data flow is restored.

Audit & Reconciliation

Collect BWR (Billing-wise Reports) from tenant stores during the first week of every month.

Perform audit reconciliation using the collected reports.

Gain complete understanding of the audit process within the first three months of joining.

Good working knowledge of Microsoft Excel is essential for this responsibility.

Client Relationship Management

Maintain a professional and positive relationship with mall management and tenant stores.

Act as WovVTech's onsite representative.

Provide timely updates on ongoing issues and resolutions.

Ensure prompt and proactive communication with stakeholders.

Coordination with Internal Teams

Work closely with the backend support and technical teams.

Escalate complex issues with complete details and assist in their timely resolution.

Ensure proper follow-up until closure.

Work Expectations

Maintain a professional appearance by wearing formal attire and shoes during working hours.

Demonstrate excellent communication skills and customer service attitude.

Be punctual, responsible, and proactive in handling day-to-day activities.

Accurately maintain attendance through the mall's attendance register or biometric system, wherever applicable.

Working Hours

Working Days

Monday to Saturday

Weekly Off

Sunday

(Subject to business requirements, the weekly off may be changed to a weekday in the future.)

Working Hours

10:00 AM to 7:00 PM

Employees are expected to adhere to the prescribed working hours and attendance procedures.

Training & Learning

A senior team member will provide 7–10 days of hands-on training covering all essential processes and responsibilities.

Your performance will be assessed during and after the training period to ensure readiness for independent handling of responsibilities.

Continuous guidance and support will be available from senior team members and the technical team during your learning phase.

Preferred Skills

Good communication and interpersonal skills

Basic computer proficiency

Working knowledge of Microsoft Excel

Problem-solving and troubleshooting ability

Customer-focused attitude

Willingness to learn new processes

Ability to coordinate with multiple stakeholders

Professional grooming and etiquette

Job Type

Full-time

Pay

₹18,000.00 - ₹22,000.00 per month

Language

English (Preferred)

Work Location

In person