Customer Relationship Officer - Insurance

We are hiring Customer Retention \& Insurance Liaison Officer.

Roles \& Responsibilities of Customer Retention \& Insurance Liaison

• Act as the primary point of contact between the insurance company, corporate client enrolment and claims teams

• Build and maintain strong relationships with insurance companies and their various offices.

• Coordinate for policies, data and endorsements.

• Tracking outstanding claims waiting for insurers approvals and claims waiting for endorsements. Follow up with insurers for logical closure of those claims.

• Taking up resolution of claims pending for payment requiring underwriting office interference.

• Coordinate with other teams for logical closure of claims associated with insurers approvals.

• Periodical visits to underwriting offices, track meeting outcome and report.

• Attend agent meets wherever retail business is allocated

• Attend periodical meetings called for by insurers to represent the company

• Understand the business portfolio of various insurers, seek relevant reports from MIS and have all information handy to respond to insurer queries

• Build strong relationship with brokers and corporate clients.

• Foster long-term relationships with clients and brokers to maximize retention. Provide exceptional customer service and act as a point of contact for any client inquiries or issues.

• Collaborate with internal such as operations, claims, and IT to ensure seamless service delivery and exceed client expectations.

• Team management of corporate relationship/client servicing executives in the region.
• Willing to travel.

Pay

₹25,000.00 - ₹35,000.00 per month

Benefits

• Cell phone reimbursement

Work Location

In person