Front Desk Executive

Pay

₹15,000.00 - ₹25,000.00 per month

Job description

The Front Desk Executive is responsible for ensuring smooth clinic operations by greeting patients, managing appointments, handling patient registrations, processing payments, and maintaining a welcoming environment. They act as the vital link between patients \& doctors.

Key Responsibilities

• Patient Registration \& Check-in: Greet patients, register new patients, check in/out, and verify personal information.
• Scheduling \& Coordination: Schedule, confirm, and reschedule appointments, including in-clinic and virtual consultations.
• Telephone \& Inquiries: Answer multi-line phone systems, handle emails, and address patient inquiries efficiently.
• Billing \& Cash Management: Process payments, manage billing software, and handle payments.
• Records Maintenance: Maintain accurate Electronic Health Records (EHR) and update patient information.
• Clinic Maintenance: Ensure the reception area, waiting lounge, and patient areas are clean, organized, and welcoming.
• Coordination: Coordinate with doctors \& staff to manage patient flow \& reduce wait times.
• Patient Feedback: Handle feedback and complaints professionally and escalate to the clinic manager when necessary.

Required Qualifications

• Education: Graduate in any discipline.
• Experience: 1–3 years of experience as front-desk executive, receptionist or similar roles in administration.
• Technical Skills: Basic proficiency in Microsoft Office Suite (Word, Excel)
• Language Skills: Proficiency in Hindi and English (spoken and written) is required

Work Location

In person

Pay

₹15,000.00 - ₹25,000.00 per month

Work Location

In person