Retail Team Member

About us

Established in 1962, Defence Bakery stands as a revered pillar of Delhi's culinary landscape, renowned for its rich heritage and steadfast dedication to quality. As one of the city's oldest bakery, Patisserie, and Confectionery establishments, we take pride in our simple yet authentic approach to business, which has propelled us to consistent growth over the years. In 2018, it successfully launched its sister brand “Alma Bakery and Cafe” with a deep-rooted commitment to delivering excellence in culinary delights to the discerning palates of Noida. We are deeply dedicated to fostering a sustainable community through our core values of innovation, a people-first approach, and excellent legacy products & services. For further details please visit us at www.defencebakery.in and www.almafoods.in for more details.

Job Summary

The role involves managing day-to-day retail store operations, assisting customers, handling billing and transactions, maintaining product displays, and ensuring high standards of customer service, hygiene, and store presentation. The ideal candidate should have a customer-focused approach, good communication skills, and the ability to work efficiently in a fast-paced retail environment.

Key Responsibilities

Greet and assist customers in a friendly and professional manner, ensuring a positive in-store experience

Understand customer requirements and provide appropriate information about bakery, confectionery, and other products

Handle POS billing, cash/card/UPI transactions, and ensure billing accuracy

Maintain proper product display, merchandising, labelling, pricing, and presentation as per brand standards

Ensure products are appropriately packed and handed over to customers while maintaining product quality and presentation

Monitor product availability, freshness, expiry, and display quantities throughout the shift

Follow FIFO practices and coordinate with the store team for replenishment of products

Assist in receiving, checking, arranging, and storing products and supplies as required

Maintain cleanliness, hygiene, grooming, and food safety standards across the retail store and customer-facing areas

Handle customer queries, feedback, and complaints professionally and escalate issues to the Store Manager/Supervisor when required

Support daily opening and closing activities, including store readiness, cleaning, stock checks, and handover

Ensure accurate handling of cash and store transactions and comply with all company policies and SOPs

Coordinate with the production, kitchen, and store teams to ensure timely availability of products

Support promotional activities, festive sales, product launches, and other store initiatives

Contribute towards achieving store sales, customer service, and operational targets

Eligibility Criteria

Minimum 1–3 years of experience in retail, bakery, café, QSR, hospitality, or customer service

Freshers with strong customer service skills may also be considered

Basic knowledge of POS billing and digital payment methods preferred

Good communication and interpersonal skills

Customer-oriented approach with a positive and professional attitude

Ability to handle a fast-paced retail environment

Ability to work in rotational shifts, weekends, and festive periods

Basic understanding of product handling, stock management, and store hygiene

Preferred Qualifications

Experience with premium bakery, café, food retail, QSR, or hospitality brands will be an added advantage

Prior experience in POS billing, retail sales, or customer-facing roles preferred

Basic knowledge of food safety and hygiene standards will be preferred

Skills Required

Customer Service & Customer Experience

Retail Sales & Product Knowledge

POS Billing & Cash Handling

Product Display & Merchandising

Stock Handling & FIFO

Communication Skills

Complaint Handling

Store Hygiene & Grooming

Team Coordination

SOP Compliance

Working Schedule

6 Days Working

Rotational Shift Operations

Weekly Off as per roster

Compensation

Competitive salary based on experience and operational expertise

Performance-driven growth opportunities within the organization