Telecalling Executive

Job Description – Telecalling Executive Department: Sales & Business Development Industry: Solar Energy / Solar Rooftop Solutions Job Type: Full-Time Experience: 0–2 Years (Freshers can also apply) Job Objective We are looking for a proactive and result-oriented Telecalling Executive responsible for generating potential solar leads through outbound cold calling, understanding customer requirements, qualifying prospects, and scheduling site surveys for the sales/technical team. The primary objective is to convert raw data and enquiries into qualified site survey appointments. Key Responsibilities Outbound Cold Calling Make daily outbound calls to prospective residential, commercial, and industrial customers. Introduce the company’s solar solutions and communicate their key benefits. Generate interest among potential customers through effective communication. Lead Qualification Understand customer requirements and assess their suitability for solar installation. Identify customer’s electricity consumption and average monthly electricity bill. Understand whether the property is residential, commercial, or industrial. Check property ownership/decision-maker availability. Identify customer interest, budget readiness, and installation timeline. Filter genuine prospects from uninterested or unqualified leads. Site Survey Booking Convince qualified prospects to proceed with a technical site survey. Schedule site survey appointments based on customer availability. Confirm customer address, contact details, and appointment timing. Coordinate with the sales and technical teams for smooth survey execution. Follow up with customers to ensure survey appointments are completed. CRM & Data Management Maintain accurate call records and lead status in CRM/Excel. Update customer responses, follow-up dates, and survey booking details. Maintain a database of interested, follow-up, and rejected leads. Submit daily calling and appointment reports. Follow-ups & Conversion Support Follow up with interested customers who need additional time. Handle basic customer queries related to solar installation. Share qualified leads with the sales team for further discussion. Mandatory Lead Qualification Parameters Every qualified lead should ideally have the following information: Customer Name & Contact Number Customer Location / Installation Address Residential / Commercial / Industrial Property Average Monthly Electricity Bill Available Rooftop Space (if known) Property Ownership / Decision-Maker Status Customer Interest Level Expected Installation Timeline Confirmed Site Survey Date & Time Key Performance Indicators (KPIs) Performance will be evaluated on: Number of outbound calls per day. Number of customers successfully contacted. Number of qualified leads generated. Number of site surveys booked. Site survey attendance/conversion ratio. Accuracy of CRM updates and follow-ups. Primary KPI: Number of genuine and successfully completed site survey appointments generated. Required Skills & Qualifications Good verbal communication skills in Hindi. Basic English communication skills preferred. Confident, persuasive, and professional telephone etiquette. Ability to handle customer objections and rejection. Good listening and customer-handling skills. Basic computer knowledge (Excel, CRM, Google Sheets). Target-oriented and self-motivated attitude. Prior experience in telecalling, lead generation, or solar sales will be an advantage. Reporting Structure The Telecalling Executive will report to the Sales Manager / Team Leader and work closely with the Sales and Technical Site Survey Teams. Expected Outcome Generate a consistent pipeline of genuine solar prospects and ensure that qualified customers are converted into confirmed site survey appointments for the sales team.