Administrator (Support & Operations)
HCLTech · Noida
PayPay not listed
WhereNoidaUttar Pradesh
TypeFull time
Posted12 Nov2 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
No vehicle or licence needed
Skills they list14 named
Technical troubleshootingKnowledge managementBasic service issue troubleshootingCoachingMentoring junior staffAchieving service-level targetsSLA adherenceNetwork managementStaff trainingCustomer support ticket managementMentoringWANRoot cause analysisEscalation handling
About this job
Job Summary
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
- To adhere to quality standards, regulatory requirements and company policies.
- To provide support for on call escalations and doing root cause analysis of given issue.
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
- To independently resolve tickets within agreed SLA of ticket volume and time.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements
null
Must Have Skill
Network LAN/WAN mgmt
Good to Have Skill
Other Requirements
null
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