Senior Store Executive

Job Title

Senior Store Executive

Location

Mumbai, India

Employment Type

Full-Time

Salary

₹30,000–₹42,000 per month

About Us: We are a fast-growing dessert brand dedicated to making the most authentic and indulgent tiramisu in the city. Our mission is simple: to turn every spoonful into a moment of pure happiness. As we expand to new locations, we are looking for a reliable and experienced team member to help us manage our new mall location and deliver the Mami Bombay experience to every customer.

Role Overview: We are looking for a Senior Store Executive with at least 4 years of experience in F&B, hospitality, retail, or a similar customer-facing environment.

You will be responsible for the day-to-day operation of our new Mami Bombay cart in a premium Mumbai mall. You will supervise a small team, ensure excellent customer service, manage stock and daily operations, and make sure our standards are maintained consistently.

This is a hands-on role for someone who is reliable, organised, proactive, and comfortable taking responsibility.

Key Responsibilities

Manage the day-to-day operations of the Mami Bombay cart, ensuring everything runs smoothly and efficiently.

Supervise and coordinate a team of 3 staff members.

Train and support junior staff, ensuring they follow our service and operational standards.

Ensure excellent customer service and maintain the premium Mami Bombay experience.

Handle POS operations, cash and digital payments, and daily sales reconciliation.

Monitor stock levels, receive deliveries, manage inventory, and minimise wastage.

Ensure the cart is always clean, organised, and presented according to Mami Bombay standards.

Follow all food safety, hygiene, and mall operating requirements.

Monitor staff attendance, punctuality, performance, and daily responsibilities.

Prepare basic daily reports covering sales, stock, wastage, and operational issues.

Identify problems proactively and resolve them where possible.

Communicate directly with management regarding sales, operations, staffing, and any issues that require attention.

Be hands-on during busy periods, supporting the team with serving customers and daily operations.

Help improve the efficiency of the store as Mami Bombay continues to grow.

Requirements

Minimum 4 years of experience in F&B, hospitality, retail, or a similar customer-facing environment.

Previous experience supervising or managing a small team is strongly preferred.

Strong organisational and leadership skills.

Reliable, punctual, and comfortable taking responsibility.

Ability to work independently without constant supervision.

Good communication and interpersonal skills.

Comfortable handling POS systems, payments, cash, and basic reporting.

Strong attention to cleanliness, hygiene, and detail.

Ability to remain calm and efficient in a fast-paced environment.

Customer-oriented with a professional and positive attitude.

Willingness to be hands-on and support the team whenever required.

Comfortable working 6 days per week, 9 hours per day, including weekends and public holidays according to the roster.

What We Offer

Fixed salary of ₹30,000–₹42,000 per month, depending on experience and suitability.

Performance-based incentives may be offered based on individual and store performance.

The chance to be part of a fast-growing Mumbai dessert brand with an increasingly strong presence in the city.

Excellent career growth opportunities as Mami Bombay expands to new locations.

The opportunity to take on greater responsibilities and progress into more senior operational and management roles as the company grows.

Direct interaction with the founders and the opportunity to have a real impact on the development of the brand.

A dynamic, hands-on work environment where reliability, initiative, and performance are recognised and rewarded.

The opportunity to grow together with Mami Bombay as we scale the business.

Work Location

In person

Pay

₹30,000.00 - ₹42,000.00 per month

Work Location

In person